Privacy Policy

Introduction

This Privacy Policy of TY Trade Technologies Private Limited (operating under the brand name and referred to as "Coal Mandi") shall be applicable to the website of Coal Mandi [https://coalmandi.in], its mobile application, hereinafter individually or collectively referred to as the "Platform". This Privacy Policy is an electronic agreement formed under the Information Technology Act, 2000 and other applicable laws for the time being in force in India.

This Privacy Policy ("Policy") describes the policies and procedures governing the collection, use, processing, storage, retrieval, disclosure, transfer, and protection of your information, including personal information and sensitive personal data or information ("Information"/"Data"), that Coal Mandi may receive through your online access, interaction, or use of the Platform.

Please read this Policy carefully before using the Coal Mandi Platform or submitting any Information to Coal Mandi. This Policy forms an integral part of, and is to be read together with, the Terms of Use applicable to users of the Platform.

Definitions

User Acceptance

By accessing or using the Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Platform at its sole discretion and posted on the Platform from time to time.

Any collection, processing, retrieval, transfer, use, storage, disclosure, and protection of your Information will be governed by this Policy, the provisions of the Information Technology Act, 2000, the rules made thereunder, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and all other applicable data protection and privacy laws in India.

You hereby represent to Coal Mandi that:

• 1The Information you provide to the Platform from time to time is and will be authentic, correct, current, and updated, and you have all the rights, permissions, and consents as may be required to provide such Information to the Platform.
• 2Your providing of the Information, as well as the Platform's consequent storage, collection, usage, transfer, access, or processing of such Information, will not be in violation of any agreement or Applicable Laws.
• 3If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.

Information We Collect

The Platform collects the following information from Customers/Users:

How We Use Your Information

The Platform uses the information for the following purposes:

• To create and manage your account.
• To verify your identity and business details, including Aadhaar, GST, and business documents.
• To enable buying, selling, and trading activities on the Platform and to process your orders.
• To facilitate payments and transactions, including confirmation, dispute resolution, and record-keeping.
• To improve platform functionality, user experience, and technical performance.
• To provide customer support and communicate updates, alerts, or service-related information.
• To prevent fraud, ensure safety, and comply with legal requirements.
• To recommend features, products, or services based on your usage and interactions on the Platform.
• To coordinate with vendors, logistics partners, and payment gateways for completing your transactions.

Who Do We Share Your Personal Data With?

By using the Coal Mandi Platform, you agree and consent to us sharing your information with trusted third parties as necessary to provide and operate our services. This includes sharing information with vendors, service partners, our operations team, verification and compliance partners, financial institutions, payment processors, and partners.

We may also share relevant information with the other party involved in your transaction (such as the Buyer, Seller, or Trader) to enable communication, order fulfilment, and successful completion of the transaction. Additionally, we may share your information with any third party that you have directly authorized to receive your personal or business data. All sharing is strictly limited to what is required to deliver our services, support transactions, and comply with legal obligations.

We may disclose your information to government authorities, regulatory bodies, law enforcement agencies, or courts when required to comply with Applicable Laws, lawful requests, government directions, or court orders. Such disclosures are restricted to what is legally necessary.

In the event of a merger, acquisition, restructuring, or sale of assets involving Coal Mandi, your information may be transferred to the new entity, which will continue to handle it in accordance with this Policy.

Change of Information and Cancellation of Account

You are responsible for ensuring that all Information you provide to Coal Mandi — such as your contact details during account creation or while using the Platform — is accurate and up to date.

If your Personal Information changes, or if you wish to correct or delete any inaccuracies, you may update your details directly through your account settings on the Platform or by contacting us at the email address provided on the Platform, or by reaching out to the Grievance Officer.

If you wish to cancel your account or request that we discontinue the use of your Information for providing Services, you may contact us through the designated email address or the Grievance Officer mentioned in this Policy. Please note that disabling access to certain Information may affect our ability to offer some or all Services.

The Platform will retain your Information for as long as your account remains active and as required to provide the Services. Even after account cancellation, certain Information may be retained for purposes such as dispute resolution, fraud prevention, legal compliance, enforcement of agreements, or internal business requirements.

Data Deletion

You may request the deletion of your personal data collected by the Platform. If you wish to have your personal data deleted, you may submit a request by writing to us at the contact details provided. Upon receiving your request, we will verify your request and process the deletion in accordance with this Policy and applicable laws.

Data Security

The Platform implements appropriate technical and organizational measures, as required under Applicable Laws, to protect the confidentiality, integrity, and security of the Information under its control. Your data is encrypted, and we strive to follow industry-standard practices to safeguard your Information through reasonable security safeguards.

While we take all reasonable steps to secure your Information, no method of transmission or storage over the internet is completely secure. Therefore, the Platform cannot guarantee absolute security of your Information.

The Platform follows and maintains "reasonable security practices and procedures" as prescribed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as applicable requirements under the Digital Personal Data Protection Act, 2023 (DPDP Act).

Prohibited Content

You agree that you will not upload, display, share, host, publish, or transmit any information or content that:

• Is harmful, offensive, harassing, obscene, pornographic, invasive of another's privacy, hateful, racially or ethnically objectionable, or otherwise unlawful, or promotes enmity between groups on grounds of religion or caste with intent to incite violence.
• Deceives or misleads the recipient regarding the origin of such content, or communicates misinformation, false, untrue, or misleading information.
• Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, public order, or causes incitement to commit a cognizable offence or insults any other nation.

Cookies and Tracking Technologies

The Platform may use cookies, pixel tags, and similar tracking technologies to improve your experience. These technologies help us remember your preferences, understand how you use the Platform, measure website performance, and show content or advertisements that may be relevant to you.

We may also use third-party analytics and advertising partners who collect information about your browsing behaviour over time across our Platform and other websites. This may include IP address, device information, pages visited, links clicked, and general usage patterns.

You can manage or disable cookies through your browser or device settings. However, some features of the Platform may not function properly if cookies are disabled.

Information of Children

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from anyone below 18 years of age. The Platform may only be used by individuals who can enter into a legally binding contract under Applicable Laws.

If we become aware that Information has been collected from a minor without valid consent, such Information will be deleted promptly.

Use of External Service Providers

We may onboard third-party vendors, service providers, and payment aggregators to support the functioning of the Platform. By using the Platform, you agree and consent to us sharing your information with these third-party vendors, service providers, and payment aggregators. These third parties operate independently, and their websites, systems, and services are governed by their own terms and privacy policies.

While we take reasonable steps to work with trusted partners, the Platform is not responsible or liable for any actions, omissions, failures, or services provided by such independent third-party vendors or payment aggregators.

How Long Do We Store Your Information

We will only retain your Information for as long as necessary to fulfil the purpose we collected it for. We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations, or verify your information with a financial institution.

Grievance Redressal

If you have any grievance, complaint, questions, concerns, or feedback regarding the processing of your Information, or regarding this Privacy Policy, you may contact us at the email address provided below.

You may also report any discrepancies or concerns regarding your Personal Information to the designated Grievance Officer. The Grievance Officer will acknowledge and address your concerns and will resolve grievances as expeditiously as possible, and in any case within one month from the date of receipt.

Updates

Coal Mandi may update this Privacy Policy from time to time to reflect changes in legal requirements, internal practices, or operational needs. Any updated version will be posted on the Platform for your review.

We encourage you to revisit this page periodically to stay informed about our privacy practices. Continued use of the Platform after any update will be deemed as your acceptance of the revised Privacy Policy.